Tag Archives: Disability claim

Orders to Nowhere: The Book!

Posted by Mike Grice on

Coming soon!  The launch date is expected by be no later than November 10th, but hopefully sooner. I’ll post a note as soon as it goes live.

Written over the two years of navigating the often frustrating and always confusing waters of military transition, Orders to Nowhere is finally available in print!

Orders to Nowhere is the essential insider’s guide to military transition.  Demystifying the uncertainty and ambiguity that surrounds getting out of the military, Orders to Nowhere is the comprehensive After Action Report of a career Marine’s transition from the tightly knit military world back to civilianhood.

Tens of thousands of Soldiers, Sailors, Airmen, Marines, and Coast Guardsmen transition back into the civilian world each and every year. The change from life in uniform to life beyond the military is a significant emotional event for everyone who experiences it. Hanging up your uniform for the last time isn’t easy, and Orders to Nowhere was written to help explain the overwhelming process and make it easier for military members planning to get out, while they are in the midst of transition, or after they become veterans.

Mike Grice is an award winning writer, retired career Marine, and intrepid explorer of the military transition process.  Orders to Nowhere is the journal of his experiences , but it is also the story of every Soldier, Sailor, Airman, Marine, and Coast Guardsman who takes off the cloth of the nation and goes back to civilian life.  Written during the author’s adventure through the trials and tribulations of transition, Orders to Nowhere eases the pain by giving an inside look at the widely varied aspects of military to civilian transformation.  Things like:

 -making the decision to hang up the uniform
– telling your boss that you are getting out
– the administration and logistics of moving on
– the emotional roller coaster of transition 
– effects on family
– transition decorum and ceremonies 
– the details of military retirement benefits
– transition assistance classes
– dealing with the Veterans Administration
– VA disability claims
– the Post 9/11 GI Bill
– finding a job
– how to dress like a professional
– writing a resume and cover letter
– networking
– interviewing for a job
– salary and benefits negotiation 
– adjusting to civilian life
– and much, much more

The book contains over 160 lessons learned and recommendations that can help anyone going through the military to civilian transition avoid making costly mistakes.  The path back to “normal” life is anything but normal, and Orders to Nowhere is the traveler’s guide that every member of the military and veteran needs to ease the pain of the journey.

A must for every man and woman in uniform to help make transition as smooth as possible!

A quick way to determine your disability compensation amount

Posted by Mike Grice on

Determining how much your disability compensation amount should be is about as easy to figure out as a differential calculus equation.  After spending a considerable amount of time researching how disability percentages are determined and then what those percentages mean in terms of a disability check I was happy to find a much easier way to figure it out than the old fashioned way of plowing through tables and graphs.

The great guys at the Vietnam Veterans of America’s Arizona State Council have taken out all of the guesswork by creating a fantastic online calculator that will tell you just how much your disability check should be each month. Follow this link to their website — you will be pleasantly surprised at how easy it is to use.  The calculator uses your disability rating percentage, marital status, and number of children to ascertain what your monthly compensation amount should be.

In case you have multiple ratings (for example, a 10% rating for tinnitus and a 20% rating for back problems) you can use another nifty calculator to determine what your aggregate rating percentage is.  Follow this link to their website’s multiple rating calculator.

Give them a shot- you will find them to be very easy to use, and it will save you from the consternation that comes from trying to nug it out with a stubby pencil and a calculator…

Finally settling your VA claim, part 2: what it means to your bank account

Posted by Mike Grice on

My VA claim was finally settled a month ago after about two years of waiting.  I know it was settled because the VA sent me a very nice letter saying that it was, and along with my final disability rating came a brief paragraph that indicated that I would be receiving a settlement check from both the Defense Finance and Accounting Service (DFAS) as well as the VA.  Intriguing, thought I.  What exactly did that mean, and more importantly for my bank account, how much money were we talking about?

The way that the system is supposed to work is that you receive any compensation related to your disability rating beginning the day after you leave the military.  That payment is supposed to come directly from the VA, and DFAS should have nothing to do with it.  Except for a couple of cases…

…like mine.

In my case, I received no VA compensation until my case was partially adjudicated some ten months after the claim was filed.  During that time I was receiving my full military pension.

On the tenth month of the life of my disability claim the VA made a partial determination in my case.  They rated me at a low level for a few conditions, but they needed to conduct more examinations to determine if I was eligible for a higher rating.  The bottom line was that now I was eligible to receive some compensation from the VA.

Great!

The devil is always in the details, however, and instead of receiving a check on top of my pension the military deducted the amount of my VA compensation from my pension.  The VA then did send me a check, but for the same amount that was deducted from my pension.  Pretty much a zero sum game, except that the VA compensation is tax free.  Here is an explanation of how it works from a previous post:

Let’s say that you receive a disability rating that results in a payment from the VA of $100.  That $100 is not added to your check for a total of $1600.  Instead, $100 of the $1500 that was paid by the Defense Finance and Accounting Service (DFAS) is now paid by the VA, so the total pension amount stays the same.  What changes is how the taxes are computed.

Now you have $1400 that is taxable, which results in a slightly lower tax bill.  Here is the math:

$1400 x 20% = $280 in taxes.

$1400 (from DFAS) + $100 (from the VA) = $1500 (which is your pension amount).

$1500 (pension + VA Disability) – $280 (taxes) = $1220.

Sooooo…..as a retiree you get an extra twenty bucks in your monthly check.  If you are not a retiree, however, you get the full $100.

In my case, I received the partial claim amount until my claim was settled a whole year later.  Now I became eligible for not only the full VA compensation amount, but also a check that amounts to all of the compensation that I would have been paid had my claim been settled the day I left active duty.  In other words, the VA would write me a check for the full amount of compensation I was eligible for, minus the money that I had already received.  Here is an example of how that works (following the previous example):

To keep things simple, I will use $100 as the partial claim compensation amount and $200 as the final compensation amount.  My claim took 22 months to complete, with a partial settlement issued at month ten.  The math looks like this:

Total amount of VA compensation that the veteran should receive in this case is computed by multiplying the number of months eligible times the final compensation amount, as follows: $200 x 22 = $4400.

The amount of VA compensation that the veteran has received to this point is computed by subtracting the number of months he or she received compensation from the total months eligible, and then multiplying that number by the partial settlement compensation amount, as follows:  22 – 10 = 12 months: 12 x $100 = $1200.

Now that we know how much the total amount of compensation the veteran is eligible for ($4400) and the amount of compensation that he or she has already received ($1000), we can determine the settlement amount from the VA by subtracting the amount received from the total amount:  $4400 – $1200 = $3200.

So the veteran will receive a tax free check for $3200.  Sweet!

But wait, there’s more…

For those veterans who are retired from the military, they are owed the same back pay as shown above, but in addition DFAS is required to pay back the taxes collected on the back pay.  For every month that you should have received a payment from the VA but didn’t, that amount was taxed.  Since VA compensation is tax free, you are due the taxes that you paid.  It is calculated as follows:

From the problem above, you are about to receive a check for $3200 from the VA.  DFAS has already deducted the taxes for the first $1200, but has not done so for the remaining $3200.  In effect, you have been paid that amount and been taxed on it, so DFAS needs to cut you a check for the taxes (assuming a 20% tax rate as used in the problem above): $3200 x 20% = $640.  Unfortunately, since you are retired and not simply out of the service you don’t get $3200.  You get $640.  Not as sweet, but still a nice chunk of change. 

But wait, there is still more!

In cases where your disability compensation rating is 50% or more, you are eligible for Concurrent Receipt of VA Compensation and Retired Pay through a program known as CRDP (Concurrent Retirement and Disability Pay — to learn more about the nuts and bolts of the program follow this link).  Concurrent receipt means that you receive checks from both DFAS and the VA, and that you are entitled to the full amount of eligibility from both.  Now the numbers are quite different when you calculate them using the numbers above:

Since you are eligible to receive both checks, you will receive your full settlement check from the VA as well as back pay for the pension amount that was deducted and replaced by the monthly VA claim amount, less taxes on that amount.  Sounds complicated, but it really isn’t. The math looks like this:  (Full VA settlement amount) $3200 + (Pension amount deducted and replaced by the VA) $1200 – (taxes on the pension amount deducted and replaced by the VA) $640 = $3760.

If your brain hurts, that’s ok.  The bottom line is that the DFAS and the VA are sending you a check that will cover the cost of whole lot of aspirin.

So your VA disability claim is settled. Now what?

Posted by Mike Grice on

As I wrote a few weeks ago my VA disability claim was finally settled.  Suddenly, after nearly two years of pushing the rope up the hill, I found myself with one less windmill at which to tilt.

Although I can now put down my lance and put my trusty steed back in the barn, I still find the whole process to be pretty confusing.  In particular, figuring out just what being identified as a disabled veteran means in real terms — meaning just what impact does my rating have on a retiree’s bank account?

It turns out that if you have incurred an injury while serving in uniform, and that injury is determined to be disabling, then you are entitled to compensation from the Veterans Administration.  That compensation is paid directly to the veteran by the VA, which is nice.  It is also tax free, which is nicer.

But, as usual, things are not as simple as they seem.  Particularly for retirees who receive a pension for their 20+ years of service to the nation.  Like me.

In that case, any remuneration that you receive from the VA is offset by an equal deduction from your pension, with the only really difference in your retirement check being the portion from the VA that is tax free.  For example (and this example is in round numbers to keep things easy), if your pension is $1500 per month, you receive a check for $1500 minus any taxes (let’s say 20%, which is $300), or $1200.

Now, let’s say that you receive a disability rating that results in a payment from the VA of $100.  That $100 is not added to your check for a total of $1600.  Instead, $100 of the $1500 that was paid by the Defense Finance and Accounting Service (DFAS) is now paid by the VA, so the total pension amount stays the same.  What changes is how the taxes are computed.

Now you have $1400 that is taxable, which results in a slightly lower tax bill.  Here is the math:

$1400 x 20% = $280 in taxes.

$1400 (from DFAS) + $100 (from the VA) = $1500 (which is your pension amount).

$1500 (pension + VA Disability) – $280 (taxes) = $1220.

Sooooo…..as a retiree you get an extra twenty bucks in your monthly check.  If you are not a retiree, however, you get the full $100.

That seems really odd.  But wait, there’s more!

The reduction of your pension by the disability payment changes at the 50% disability threshold.  If you are rated as having a disability rating of 50% or more, then the bizarre math problem that we just performed goes away.  In that case, you receive your entire pension as well as the complete VA disability amount.

Sounds bizarre, eh?  I’m not making this stuff up!  Really!

It is known as Concurrent Receipt of VA Compensation and Retired Pay.  For a more in depth explanation of the math problems above, you can read all about how it all works by following this link.

For those of you who were wondering how pensions are affected by VA disability benefits, well, now you know.  For those of you to whom this does not apply, thanks for reading anyway!

Crossing the finish line – my VA disability claim is finally complete!

Posted by Mike Grice on

Well, it finally happened.  Nearly two years after beginning my VA disability claim process I learned today that my rating has been assigned and the case is closed.

Whew!

Looking back on the process, it has indeed been a long and occasionally painful ride.  Now that it is done, however, I think that the VA did a fair and objective evaluation of my various service related conditions.  It took much longer than I had expected, but now that it is finished I am pretty happy with the results.

So now what?

Although I am content with the results of my evaluation, I know that many veterans are not.  If my case was not settled to my satisfaction, I would pursue an appeal to have whatever condition that I felt was inadequately reviewed examined again. It is not at all uncommon for veterans to submit an appeal; in fact 60% of claims are “supplemental”, which is how appeals are classified.  Here are some interesting facts from the VA website about supplemental claims:

  • 60% of pending claims are supplemental, 40% are original.
  • 77% of Veterans filing supplemental claims are receiving some level of monetary benefit from VA.
  • 11% of Veterans filing supplemental claims already have a 100% disability rating (receive $2800 or more per month) or qualify for Individual Unemployability (compensated at the 100% disabled rate).
  • 40% of Veterans filing supplemental claims are already rated at 50% disability or higher.
  • 43% of supplemental claims are from Vietnam-era Veterans; 19% are from Veterans of Iraq and Afghanistan conflicts.

I am not personally going to appeal my decision, but for those who would like to do so here are a few pointers on how to start the process:

1.  Don’t even think about going it alone.  I have written extensively in earlier posts about the great work that Veteran Service Organizations (VSOs) perform to assist vets as they navigate the VA claims and appeals process.  I personally have consulted with the Disabled American Veterans (DAV), and they have been fantastic (and they don’t charge a dime to help, either!).  There are hundreds of VSOs to choose from, and to help you find one that best suits your needs you can consult the VSO-Directory_2012-2013, which is published by the VA on an annual basis.

2.  Recordkeeping is CRITICAL!  When you begin the appeal process you are in effect going back and starting the process all over again.  You will be filling out forms (with the help of your VSO!) that identify the condition that you are appealing and why, presenting evidence as to why you disagree with the determination (such as documentation that supports an injury, additional medical records from outside the military or VA system, etc.), and scheduling additional evaluation appointments with VA providers.  Just as you did with your original medical record, you will need to provide copies of all documents to the VA, and you are nuts if you don’t keep an organized file of originals for yourself.

3.  Be prepared to be very patient.  Just because your case has already been reviewed and completed by the VA it does not mean that your supplemental claim will move any faster than the original one.  Your appeal will have to go through the same wickets as your original claim did, and it will take just as long.  There is no “special” appeals pipeline.

4.  Do some research in order to fully understand why your ratings were determined in the manner that they were.  The VA does not compensate based on pain or inconvenience, but instead on the factors that contribute to a medically diagnose-able condition.  For example, your knee may hurt like crazy, and you may have injured it while jumping out of airplanes, but if a tangible medical condition (such as torn cartilage or joint damage) can be identified and documented you will be out of luck.  Follow this link to see the the details of how the VA determines how to rate medical conditions: Title 38: Pensions, Bonuses, and Veterans’ Relief  PART 4—SCHEDULE FOR RATING DISABILITIES .  It is a very informative and interesting read.

Good luck!

Nearing the end of the VA claims tunnel…

Posted by Mike Grice on

Well, the big day is nearly here.

Which big day, you ask?

Why, the day when my VA Disability claim finally gets decided.  That day!

You see, I have been going back and forth with the VA for over a year and a half now, and after a lot of trials and tribulations it looks like my case file may have reached the last step on the journey to adjudication.  It is now “Ready for Decision”, which means that all of the required examinations have been completed, all of the paperwork filled out, and all of the supporting documentary evidence has been gathered.

As I wrote a few posts ago, I had initiated another inquiry into the status of my claim because it had stalled after my last round of physical exams.  Today I received an email from the VA explaining just what was up with my case just as they promised.  The system works!  I asked for information and they provided it within the timeline that was promised.  Sweet!

From the email:

Your claim has been determined as Ready For Decision, and as such there is no further update pending. You will receive a notification letter and rating decision copy via US Mail once our decision is complete.

You have not received a rating decision because there is a back log of claims in the same status, and your claim is pending a review and determination by your rating specialists case manager.

Barring any determination by the rating specialists responsible for your claim that additional information may be needed, your next update will be your actual notification letter and rating decision. At this time we do not know the time frame for completion until your case manager begins the process of rating your claim; this will be accomplished in an order based on date of receipt, in fairness to all claimants.

• Please be advised that we do not provide estimates for completion, as there are a multitude of factors that impact the speed at which each claim is rated, making it impossible to estimate said date. 

We can appreciate your desire to have your claim rated; please know that we are working to accommodate your desire in conjunction with that of each and every other claimant seeking completion of their claim.

We appreciate your continued patience during the process, and will inform you of our decision as soon as it has been accomplished.

So, in a nutshell, my case is resting on desk of the team which will determine my disability rating.

All I have to do is wait.

I wonder how long this stage will take?

A continuing test of patience: Yet another update on my VA claim

Posted by Mike Grice on

Well, I woke up early again this morning.  To be honest, I wake up early every morning, but this morning was earlier than most.  I was up at about 0400 (4:00 am for you nonmilitary folks), and the purpose of my early rising was to make yet another call to the Veterans Administration in regards to settlement of my disability claim.  I have learned that the only way to get through to the VA is to call them early before all of the lines are busy and the VA representatives are swamped.

The quick back story for those of you who may not be familiar with the saga of my VA claim, it began in the autumn of 2011 when I was on terminal leave as I was retiring from the Marines.  As a part of my transition from steely eyed killer to middle age and longer grey hair it was necessary for the Veterans Administration to examine me and determine whether or not I had incurred any service related disabilities.

Being rated for disabilities is a big deal because if you have sustained an injury which is chronic or if you have a condition that is directly attributable to your military service, then you are covered medically for that issue by the VA for life.  That is a pretty great benefit these days when you consider skyrocketing medical costs.

So anyhow, I began almost two years ago and have ridden the VA claims rollercoaster ever since.  I was examined and evaluated, and then my paperwork went into the mysterious void that is the VA ratings process.  Some nine months later I received a partial settlement of the claim, with the notification that I needed further evaluations before all of my conditions could be adjudicated.

Six months after that I reported to the clinic for another round of examinations.  At the completion of those exams I was informed that it should take a few weeks to get them into the file and evaluated.

After over two months of fruitless waiting I decided to give them another call, hence my early assault on the coffee pot this morning.

The gentleman I spoke with was very helpful and presented me the facts of my case in a professional and straightforward manner.  It was a very refreshing conversation!

Here is what is up with my case:

My case had run through the initial stages of evidence gathering and evaluation, and had actually made it to the adjudication phase.  It was then that the raters found that they needed more information, so my case was kicked back to gather more evidence that would come from another medical examination of yours truly.

Here is where my stock in the VA representative soared to unprecedented levels because he actually took the time to explain why a second set of exams was needed.  It turns out that when you are treated for an injury or condition, the doctor records the extent of the injury and how it is treated.  That is very relevant information for a health care provider, but the VA disability raters have a different set of responsibilities in terms of medical conditions.  The raters need to compare the injury or condition to a set of standards in order to determine if they are indeed disabling, and if so, just how disabling they are.

The example that the representative shared with me was what is needed for a joint injury (which, after nearly three decades of walking around with heavy things on my back in unseemly places, I had several of).  A doctor wants to cure the patient’s damaged cartilage and bone, and will prescribe medications, physical therapy, and perhaps surgery to alleviate the symptoms and heal the joint.  The VA raters need to know the extent of the damage that the injury or condition has incurred, which is different from trying to cure it.  For a joint injury, the raters need to have a documented range of motion test that the joint is capable of articulating that can be compared to the appropriate standards for a disability determination.  It turns out that very specific information about the condition or injury is necessary in order to rate the disability properly.

So that is why I found myself back in the VA clinic and wearing a modesty-shattering gown and sitting on a chilly paper-covered exam table.

Once the exam was completed, the information was supposed to be sent back to the rater and re-adjudicated in a timely fashion.  Certainly within a couple of months.

After assiduously checking the VA’s ebenefits website for weeks on end and seeing no progress, I decided it was time to pick up the phone and give them a call.

The VA rep was professional and told me the facts of my case as he found them.  He reiterated that my case was still in the gathering evidence phase, but that the results of my most recent examinations had been scanned into my file at the end of March.  The timeline for review of the case is supposed to be less than sixty days, and seeing as it is almost mid-June now that timeline has passed.

The representative offered to initiate an inquiry to the team who is reviewing my case to see what was up, and he said that they will contact me (via email this time) with their response.  Although I have heard that before (from the last inquiry on my case), I will be a glass half full optimist and see if my email inbox “bings” with the sound of an arriving email from the VA.

I won’t hold my breath, but I also won’t complain too much about the VA either.  They really are doing the best that they can in an overwhelming situation as they deal with me and literally millions of other veterans.  I’ll continue to be patient.

And wait.

 

Calling the VA. Again.

Posted by Mike Grice on

In theory, I have undergone all of the physical examinations, evaluations, pokings, and proddings that are part and parcel of transitioning from Active Duty to becoming a veteran.  After over a dozen trips to various clinics and hospitals at the end of my time in uniform and during my first year or so of post-military life I have been informed that all of my examinations are complete.  To make sure that they were all indeed finished, I logged into the VA website regularly to see if my status had changed.

To my utter lack of surprise, it didn’t.  Growing tired of logging in and viewing at an unchanging screen on the VA’s eBenefits webpage, I looked forlornly at the telephone on my desk and resigned myself to another early morning attempt to get through to the VA.

So, early the next morning, I grabbed a cup of coffee and staggered into my office.  I punched in the VA’s telephone number, and much to my surprise (not really) found that even though it was a couple of hours before the rooster would crow (on the West coast, at least), all operators were busy.  I was, however, offered the option of having a VA representative call me back the following week at a time that would be convenient for me.

I figured that the following Monday at about 0900 was convenient enough, so I hung up and waited for the weekend to pass.

It did, and sure enough my phone rang at about 0905, with a live human being on the other end!  Very exciting indeed.  After providing my social security number and other identifying information, the nice lady on the other end asked how she could help me.  Although deep down I didn’t think that there was much help to be had, I asked anyway.

“Can you tell me the status of my case?”

After a few moments of furious typing on the other end of the line, my VA friend replied:

“It’s under review.”

Which is exactly where it has been for nearly nine months.

We talked for a few minutes, and then I hung up.  In order to spare you from the rather boring conversation, I’ll just cover what she had to say.

1.  All of my examinations are complete.  That said, if they find something that they need to look into I will again be headed off to the examination clinic.

2.  My results are somewhere between the clinic and my case file.  Even though it has been nearly two months since my last exams, the results have not made it to my case team.  Not surprising, but still disappointing.

3.  Once my team receives my results, they will merge them with my file and put it in the queue.  When my file comes to the top of the pile they will evaluate it and let me know the result.

How long will that take, I asked?

“Nine to twelve months.”

Sigh.  Good thing I’m not in a rush.

The call I was waiting for from the VA. Really!

Posted by Mike Grice on

It finally happened!  The VA called and scheduled my final disability evaluation appointment.  Hooray!

For those who are wondering why this is a big deal, here is a quick backstory.  My veteran’s disability claim has been turgidly moving through the system for nearly a year and a half, and during that time I also entered the VA medical system.  As I learned, the VA has two distinct and different sides when it comes to disability claims and healthcare, and they do not talk.

This became a problem for me because I did not understand that important fact.  My disability claim was partially settled six months ago, and with the notification letter came the promise of a call to finish the process.  Soon after, I was contacted by the VA on numerous occasions to schedule and attend various appointments at the local clinic.  Foolishly, I thought that the clinic and the disability claim evaluation were one and the same.  As I said earlier, they aren’t.

As it happens all of the calls from the VA clinic were for the medical side and were unrelated to the disability claims side, and none of the appointments had anything do to with my claim.  Good news for my medical coverage, but still a lot of frustration on my disability claim.

So, months of frustration, I called the VA.  After a few weeks of phone tag, my case was reviewed and I was again promised that I would be receiving a call to schedule my follow up appointment.  I was not optimistic.

My pessimism was abated when they called.  Actually, they contacted me by mail. I received a letter that explained that I needed to be seen by the VA’s contract provider for a few things that were not completely documented by my initial visit, and with the letter came a questionnaire regarding the issues in question.  I filled out the questionnaire, and within a day or two I received a call from the provider’s office to schedule an appointment.

Yesterday I went to the contract provider that takes care of the claims side of the VA house.  It was the same provider that I had seen a year earlier, and to their credit they were very efficient and polite.  I was in and out of their office in less than 45 minutes, which was a pleasant surprise as I had anticipated spending the afternoon in the waiting room.  With that appointment I had, in theory, finished up my claims process.  I hope it is done.  According to the VA representative that I had spoken with earlier the only items remaining in my case were the evaluation from the contract provider and a few administrative corrections in my file.

The evaluation is done.  Now I just have to wait for the administrators to correct my file and then my disability claim should be completed.

I’ve heard that story before.  We’ll see…and I’ll keep you posted!

__________

Lessons learned:

– The Medical side of the VA is completely separate from the Disability claims side of the VA.  In my case, the clue to the difference was that all of the medical issues were addressed by my local clinic while all of my disability evaluations were performed by a contracted provider.

– Be proactive.  Call the VA and determine your status.  I think it helped, as my case was languishing for months until I made some inquiries.

– As always, be patient!

A call from the VA. Finally!

Posted by Mike Grice on

Well, the VA finally called me back.  For those readers who may be unfamiliar with my ongoing saga with the Veterans Administration, here is a quick recap:

My disability claim is well into its second year.  Some six months ago I was informed that my claim was partially completed, with about half of the identified conditions being adjudicated.  I would be “contacted” by the VA to schedule appointments which would take care of the unresolved issues.

So I waited for the call.  For five months I waited, and finally decided to take the initiative to call them instead of spending another day being deafened by the sound of no telephones ringing.  After a week of failed attempts, I finally reached a real live VA representative!  Together, we reviewed my case and initiated an inquiry that required the team that was actually working on my case to contact me and explain its status.  In ten working days.  Or less.

They never called.  So, at day twelve, I called them.

I eventually ended up speaking with another VA representative who (again) reviewed my case.  She determined (and was quite annoyed to report) that the team who was evaluating my case had indeed seen the inquiry, but had simply marked it closed and not bothered to contact me.

Nice.

She apologized and placed a note in the electronic file to her boss and the team that was supposed to contact me.  Whether or not they would actually call me back she could not say.  To her credit, she was very professional and really helpful.

Well, two weeks later the VA called back.

I don’t know if the gentleman who initiated the call was on my team or not, but he did explain the status of my claim.  It turns out that one of the remaining conditions requires an actual physical re-examination, but the others required administrative corrections (which, in his words, consist of checking different boxes on the processing forms).  Don’t worry, he said, I would be contacted soon (!) by the VA to schedule the appointment.

I won’t hold my breath.

He followed by instructing me to call two weeks after the appointment as a follow up.  Apparently, since my case is in the review stage it will not lose its place in line and go back to the beginning because all that is required is for the printouts from the examination and the corrected process forms to be placed in the file.  If I call, he said, it will make sure that the file keeps moving forward.

So now I am in week two of waiting for the call to schedule my appointment.  I’ll keep you posted…

__________

Lessons learned:

– Be proactive.  My experience shows that the squeaky wheel gets the grease, and particularly if the VA promises something that they do not deliver.  Make sure to record names, dates, and times of your calls and reengage with the administration immediately after they fail to achieve a timeline milestone.

– Be patient.  It is not going to be a rapidly resolving process.  If you get angry, all you will do is slow it down.  I know it is incredibly frustrating at times, but the people on the other end of the phone are overwhelmed by a byzantine bureaucracy.  Don’t vent your frustrations at the messenger because you may find your file at the bottom of the pile.