Not so traditional job interviews, Part 1: The Phone (or Skype) Interview

So you have sent in your resume and heard back from the hiring manager.

That’s great!

She would like to  interview you as soon as possible.

That’s even better!

Over the phone.

Um, ok, you think.  Sounds good.  That should be easy.

Au contraire, my friend.  Interviews over the phone are not simple and you can certainly screw one up.  They are not easy to get right and take just as much preparation  as a face to face meeting, at least they are if you want to succeed and get the job.

There are countless reasons why a company may want to interview an applicant over the phone, or perhaps over Skype or another video interfacing system.  The company may be on the other side of the country or even the other side of the planet, and a phone call is infinitely cheaper than a plane ticket and a hotel room.  The hiring manager may be travelling.  You may be travelling.  A common reason may be that the company’s hiring process begins with a phone interview to determine whether or not you are worth bringing to the office for a second look.

Regardless of the reason, a phone or Skype interview is still a job interview, and just because you are not going to the company headquarters is no reason not to adequately prepare.  You should do your research, review your resume, and rehearse with someone using a phone or Skype.  After all, you want the job, don’t you?

The heart of the interview is the interaction between you and the hiring manager of the firm.  Having a telephone or laptop screen between you and the person on the other side changes the venue, but the content is pretty much the same.

What a phone interview is not, however, is easier.  Here are a few reasons why:

First off, you don’t get a sense of the company or the interviewer that you would normally pick up by walking through the lobby, meeting a few people, and shaking hands with the hiring manager.  Instead, you are going from zero to sixty in the few seconds between “Hello?” and “Let’s get started.”

Secondly, it can seem deceptively informal and easy.  So easy, in fact, that you may not take a preparation as seriously as you would for a “real” interview.  It is over the phone, so why not do it in your pajamas?  Or over Skype, so all you need to do is put on a nice shirt and maybe a tie, right?  Again, au contraire.

The worst thing you can do in any interview situation is to be unprepared or not take it seriously.  Sure, you can do the interview in your underwear if you want and the hiring manager will never know.  Sure, you can watch Sportscenter with the sound turned down and the hiring manager will never know.  You will know, however, and it will affect the interview.  And not in a good way.  You need to get your mind right, steer clear of distractions, and focus.

Here are some recommendations that will help you have a successful phone or Skype interview:

Most importantly, prepare for the interview in exactly the same manner as you would for a traditional interview.  Get a haircut (they can still see you on Skype, after all, and getting a haircut is never a bad thing), wear your interview suit and tie or blouse and slacks, research the company, and review your resume.  Be ready fifteen minutes before it starts, and clear your mind in order to focus on the interviewer and the questions that you will be asked.

Prepare a location for the interview.  The interviewer is likely in their office, but you can be pretty much anywhere.  That said, driving down the freeway or sitting at your child’s soccer game are remarkably bad ideas for obvious reasons.  The hiring manager is devoting their time exclusively to you in order to determine if you would fit in their company, so the least you can do is reciprocate.

You should find a place that is quiet, has good lighting, and is as office-like as possible.  Sit at the kitchen table as opposed to on the couch, for example.  We are all creatures of habit, and if you are lounging on the couch as opposed to sitting at a desk or table you may well act or sound like you are sitting on a couch as opposed to a desk or a table.  Clear everything away except a copy of your resume and your notepad and a bottle or glass of water.  No distractions!

For a Skype interview you need to go a step or two farther.  What does the background look like?  It should be bland or uninteresting, if possible.  Is the light coming from behind you?  From the front or side?  Remember, the interviewer is going to see you and your surroundings, and if the light makes you look like Bela Legosi in a ’40s vampire movie it won’t help.  Your Twisted Sister poster collection is also not the best background, either.

Back to the interview.  Make sure that the quiet place you have found stays quiet: turn off your mobile phone, the dishwasher, television, radio, and everything else that makes noise.  Put a post-it note over your doorbell telling visitors to not ring the doorbell and to come back later.  Use your land phone line if at all possible, too.  You don’t want to drop the call or have a poor connection because that will only reflect negatively on you.  Have a copy of your resume laid out in front of you, take a deep breath, and call the hiring manager exactly on time.

Close all apps and programs on your computer for a Skype interview.  You don’t want to be distracted by emails or instant messages popping up on the screen during the interview, and the interviewer will instantly recognize that you are ignoring them and reading something else that popped up on your screen.  That is a guaranteed job offer killer.

Start the interviewer by introducing yourself, and then follow interviewer’s lead from there.  Lead off with something like “Good morning!  This is Mike, and I am calling in for the interview…”

From there the interview is similar to the traditional style, except that you cannot really gauge the interviewer’s mood, expressions, or mannerisms.  Skype offers a little insight because you can see the interviewer’s face, but that is about it.

Remember to keep your answers short, in the thirty second to two minute range, and speak slowly.  A big part of listening is seeing the other person’s mouth as they speak, and that obviously is not the case over the phone. Being interviewed is anxious business, and you may unintentionally speak faster than normal which can result in the interviewer not understanding what you are saying.  To help with this, try taking a breath after hearing each question, restate the question to yourself in your mind, and then start talking.  It will make you appear thoughtful (which is good) and articulate (which is also good).  Remember, the hiring manager has done countless interviews, and you want to make a solid impression, not sound like a knucklehead.

The same rules apply for Skype, except remember that you are on camera during the interview.  Sit up straight, look at the interviewer on the computer screen when she is talking and at the camera when you are answering.  Also, be conscious of what you are doing with your hands.  A famous actor once said that one of the hardest things about acting is knowing what to do with your hands, and that applies to interviews as well.  Put them in your lap or sit on them if you need to, because if you fidget or pick at your nails all the interviewer will see on the screen is you fidgeting or picking your nails.  You don’t want to distract the interviewer.

As the interview draws to a close make sure to thank the interviewer for her time and make sure that you close out the call professionally.  Again, we are all prisoners of our past experiences, and if you say goodbye on the phone by saying pithy things like “Later!” or “Out here…” then the last impression the hiring manager will have of you is not particularly professional.  A simple “Thank you for your time today. Goodbye!” will go a long way.

As with all interviews make sure to follow up with a thank you note.  It is fine to send an email immediately, but go that extra classy mile and send a note in the mail too.  It is important, expected, and if you don’t you will be viewed as less desirable than those who do send in thank you notes.

__________

Lessons Learned.

1.  A phone or Skype interview is just as important as a traditional interview.  It is imperative that you treat is as such.  Make sure to thoroughly prepare, get dressed in your interviewing clothes, and be on time.

2.  Tips for preparing an interview setting: sit at a desk or table, sit up straight, use your land line, have some water and your resume at hand, and for a Skype interview check out your background and how the lighting affects your on-screen appearance.

3.  Take a breath, restate the question, and then provide answers in the thirty second to two minute range.  Try not to talk too fast!

4.  Make sure that there are no distractions, and turn off apps, televisions, mobile phones, or anything else that could interrupt your interview.

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2 responses to “Not so traditional job interviews, Part 1: The Phone (or Skype) Interview

  1. Pingback: 25 Tips for Acing a Remote Interview - Online College.org

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